Dugz Cards / Report guide
Your Restoration Report, explained.
Understand your trading card’s condition, from a digital assessment to a report of completed restoration. Learn how to read the maps, findings, service recommendations and treatment notes.
Start here
Find your report in your account.
Restoration Reports is the home for both digital assessments and reports of completed treatment. Your report becomes available in your customer account once we have shared it with you.
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Sign in to your account
Use the email address associated with your order so you can see the right orders and reports.
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Open Restoration Reports
Choose Restoration Reports from your account menu, find the relevant order and select View report.
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Read each card’s section
Match the card name and reference, then read its notes, maps and findings together. An order can contain reports for several cards.
Already viewing an order? Select its Restoration report button to open the same report. Both routes include assessments and completed-treatment reports; the label beside each card identifies its type.
Two types of report
Assessment or restoration: what your report includes.
There are two ways to receive a report. The Assessment or Restoration label explains which applies to each card, even when both types appear in one order.
A digital assessment of your card
When you purchase a Digital Card Assessment, we review the photos or videos you submit. The report records what is visible and the treatment services we recommend, where appropriate.
- Findings from your submitted mediaObservations based on the images or videos available to us.
- Recommended servicesTreatments that may help address the findings. Purchasing an assessment does not include those treatments.
- Advice for your next stepThe findings and recommendations explain our assessment. A treatment is only recommended where appropriate.
Work carried out
Available as a report add-on with card cleaning, or included with Ultimate Card Revival. We examine the physical card and record the condition findings and what we did during the service to address them.
- Service providedThe service recorded for this card.
- Treatment summaryThe work carried out, improvements achieved and any limitations or remaining issues.
- Maps and findingsPoints of interest from examining the card in person. Read the notes to understand what improved and which issues remain.
Submitted media and an in-person inspection can show different things.
A digital assessment depends on the clarity, lighting, angles and coverage of the photos or videos you provide. Having the physical card lets us examine it directly, so a restoration report may identify additional detail or be more precise. Map locations remain approximate in both types of report.
Notes at the top of the report apply to the order as a whole. Notes within an individual card’s section apply to that card.
Follow the labels
Read the condition maps and points of interest.
The circle and cross mark the recorded location. The nearby label identifies the finding. In your report, hover over a label for a quick preview, or select it to read the full note. On a phone or tablet, tap the label.
Illustrative example · one card
Try it here: select a label to jump to its note.
Front findings 3 points
Whitening
Whitening near the upper left edge.
Whitening near the lower left corner.
Print lines
A horizontal print line across the lower area.
FP is front. RP is rear.
FP1 means front point 1; RP1 means rear point 1. Numbering starts again for each side of each card. The numbers identify points, not their severity.
One category, several points.
Findings are grouped by category. Here, Whitening contains FP1 and FP3, each with its own note. Colours help match categories; they do not represent a grade or severity scale.
Two different kinds of line.
A short connector joins a label to its target. A line across or down the card shows the axis of a print line or similar finding, rather than its exact length or width.
Card care advice, with context.
Your report records observations, recommendations or treatment. It is not a grading certificate, an exhaustive list of every possible defect, or a guarantee of a future grade. Always read the written notes alongside the maps.
A little more detail
Restoration Report FAQs.
Why can’t I see my report yet?
Reports appear after we share them. A private draft is not visible in your account, and the report button only appears for an available shared report. Check that you are signed in with the email address used for your order. If you believe a report should be available, contact us with your order number.
Does “No points recorded” mean my card is flawless?
No. It means no points of interest have been recorded on that side of the card in this report. Read the card’s written notes too. The point count is not a condition score or a prediction of a grading result.
Why do some points have no extra note?
The category can be enough to explain a finding. Where extra context is useful, it appears beside the point’s FP or RP label and in its map preview. A point without an additional note still records that category at the marked location.
Will treatment remove every issue on the map?
Not every condition issue can be improved or removed. A recommended service is advice about possible work, rather than a promise of a particular result. For a restoration, read the treatment summary for the work recorded and its outcome.
Where are the photographs or digital scans?
The report maps are reference illustrations. If your service includes digital scans, the files are supplied separately through your order’s digital download email when ready. Sharing the report does not mean those files are ready at the same time.
Does a shared report mean my cards have been dispatched?
A shared report confirms that the report is available to read. For the progress of any physical items, check your order status and shipping updates separately.
Ready to read your report?
Check the label beside each card, match the FP/RP points to their notes, then read the service recommendations or completed-treatment summary.