Your card service questions, answered.

Essential and Precision focus on surface cleaning. Radiance focuses on holofoil, while Dent & Crease Reduction addresses structural concerns. Ultimate brings the relevant treatments together for cards with several issues.

Use the service comparison to see the differences. If you are unsure what your card needs, a Digital Card Assessment gives you advice from your photos and video before you book physical treatment.

Ultimate covers detailed cleaning, holofoil treatment and dent/crease work where appropriate for the card. You do not need to buy those treatments separately for the same card.

Slab removal is a separate service when needed. Ultimate also includes a Restoration Report and scans.

Yes. Choose one service quantity for each card receiving that treatment. Slab cracking is charged per slab, and the report-and-scans add-on is priced per card.

For example, two cards needing Precision Clean require two quantities of that service.

A more expensive service does not automatically mean a better outcome. Some damage cannot be corrected through treatment.

An assessment can help you understand the visible concerns and whether further work appears worthwhile. A recommendation can also be to leave the card as it is.

Cleaning cannot replace missing ink or rebuild a worn edge. Whitening and silvering should not be treated as marks that will disappear with a clean.

Choose treatment for other addressable concerns on the card, rather than expecting it to reverse that wear.

Radiance focuses on the holofoil surface. Some light scuffing may respond to treatment, but deeper scratches or material loss can remain visible.

Suitability depends on the card and the marks themselves. Your result may differ from another card shown in a case study.

These concerns fall within Dent & Crease Reduction or Ultimate, where treatment is suitable. The extent of any improvement depends on the damage, and some evidence may remain.

A service booking is not a promise that the original damage can be completely removed.

The nickname alone does not identify the cause. Some visible spots are surface contamination that may respond to cleaning; others may be permanent marks or damage.

Clear photographs and angled video help us understand what you are seeing, although some concerns need inspection in person.

No. An assessment or restoration service cannot guarantee a grade, a grade increase or acceptance by a grading company.

Check the requirements of your chosen grader before booking. A Restoration Report describes observations and work; it is not a grading certificate.

Yes, for physical cleaning or restoration. Use the sending instructions supplied with your booking.

Digital Card Assessment requires no postage. You submit photos and video, and the card remains with you.

Protect each card in a suitable sleeve and holder, keep the cards secure against movement, and use protective outer packaging. Include your order reference so your delivery can be matched to the booking.

Follow the full packing and address instructions provided with your order.

Follow the arrival window in your booking confirmation. The current booking policy expects cards within 21 calendar days of purchase.

If you cannot meet the stated window, contact us before posting so the booking can be checked.

Physical treatment requires access to the card. Include one Graded Slab Cracking service for each slab that needs opening.

A digital assessment of a slabbed card is more limited because the casing and reflections can hide the card’s surface condition.

Our estimated turnaround times start when your order status changes to In-progress, confirming that work has begun on your cards:

• Essential Card Cleaning: approximately 7 business days.
• Precision Card Cleaning: approximately 14 business days.
• Holofoil Radiance Restoration: approximately 7 business days.
• Dent & Crease Reduction: approximately 30 business days.
• Ultimate Card Revival: approximately 30 business days.

These estimates cover completion and dispatch. Return delivery time is additional. Business days exclude weekends and UK bank holidays.

The time between Arrived and In-progress is separate from these estimates. Arrived confirms that we have received your cards. Orders are processed in sequence, so the wait before work begins varies with our workload and the work required on orders ahead of yours. You will receive an update when your order enters In-progress.

Turnaround times are estimates, not guaranteed completion dates. Some cards need additional treatment, humidification, drying or pressing cycles, which can extend the time required.

Sign in to your account using the email address associated with the order. Follow the order status and the updates sent to you.

Your report describes findings and treatment. It serves a different purpose from the order’s progress and delivery information.

No. A shared report means the report is available to read. Physical cards may still be awaiting completion, packing or dispatch.

Use the dispatch notification and tracking details to follow the return delivery.

Ultimate includes the Restoration Report and scan package. It is an optional paid add-on for other physical services.

The package records findings, treatment, improvements and remaining concerns, with front and rear scans before and after treatment. Check the inclusions on the service you book.

Once shared, open Restoration Reports in your account and select your report. Use the email address associated with the order to sign in.

The Restoration Report guide explains the maps, FP/RP labels and findings.

Assessment identifies advice based on the photos and video you submitted for Digital Card Assessment. It can recommend services, but does not mean treatment has been performed.

Restoration identifies a report for a card we have received, inspected and worked on. It can describe the treatment performed and the remaining concerns.

No. They are reference illustrations with points marking approximate locations. FP identifies a front point and RP identifies a rear point. Select a label to read its note.

When scans are included in your booking, those actual card images are delivered separately through your digital download email when ready.

Provide clear front and rear photos, plus a short video showing the card from different angles under suitable light. Make any areas of concern easy to see.

Avoid glare, filters and blurry images. Unsuitable media may need replacing before the assessment can proceed.

We aim to share it within 2–3 working days after receiving suitable photos and video. Missing or unclear media can delay the review.

You will receive an email when the report is ready to read in your account.

Your £9.99 Digital Card Assessment includes a £5 discount towards a restoration service. The code is sent by email and is valid for 30 days from the date you place the assessment order.

There is no obligation to book treatment. Sharing your report does not restart the 30-day period.